Frequently Asked Questions

Anybody can become a Teacher on OhMyClass:

1) Take 1-min to submit your application via this LINK (note that Teacher Portal is only available in English).

2) We will email you a short agreement for your e-signature.

3) We will approve your account and you can start listing your courses. From there, book a one-on-one onboarding session with us anytime!

Unfortunately, we may not be able to approve your application if your business profile does not suit our platform. Thank you for your understanding.

Generally speaking, you should go to your Teacher Portal:

1.    Upload your course listings

2.    Check daily on any new bookings, and be prepared to communicate with your Students should you have anything to remind or ask them before the class

3.    Fulfill your orders (i.e. click the ‘FULFILL’ button) on the start date of your class

4.    Review the payment (made by us to you) with reference to our standard payout period (for details, refer to the ‘Payment’ section of this FAQ)

We have prepared for you a Teacher Welcome Pack, where you can easily find step-by-step instructions with screenshots.

If you are unsure about the above, email teacher@ohmyclass.org anytime for clarification. 

The types of courses you can offer can be art and craft, legal training, test prep, scuba diving, mind healing and more. We welcome all sorts of courses that are skill/knowledge related, may it be taught online or offline (i.e. face-to-face onsite).

For virtual classes, please note we do not offer any video conferencing accounts for free. We encourage you to compare different available video communication tools:

·       Free software: Zoom (paid plans available), Teams (paid plans available), Skype, Hangouts, Facetime, etc.

·       Paid software: Webex, etc.

If you have all the information ready, it takes only few minutes to create one!

1.    Webcam, microphone and earphones

2.    Video conferencing software

·       You need to download, install and test your selected video conferencing tools before your first lesson.

o   Free software: Zoom (paid plans available), Teams (paid plans available), Skype, Hangouts, Facetime, etc.

o   Paid software: Webex, etc.

·       For system requirements to join and host classes, please refer to your selected software provider. Below maybe some useful links:

o   Zoom: https://tinyurl.com/eymzqv85

o   Skype: https://tinyurl.com/1dmjmyps

o   Teams: https://tinyurl.com/4zdnsfjk

o   Webex: https://tinyurl.com/sodj8ofx

3.    Stable internet connection

·       You can check your connection speed here: https://www.speedtest.net/

You can teach in any language that you are proficient with.

When creating a listing, you will need to select ‘Medium of Instruction’ for that course, which will later be displayed on your listing page.

If your preferred language is not available within the options of ‘Medium of Instruction’, feel free to send a request to teacher@ohmyclass.org, we will be happy to forward it to our technical team to see if this is feasible to add.

If you have problem with email verification, try searching your inbox for an email ‘Action Required: Verify Your Email’. It may be in your spam folder.

If you have not received this email, login to your Teacher Portal and select to have the confirmation email sent again.

(To increase your competitiveness, you can utilize our marketing add-ons that best suit your business strategy to distinguish your company from the crowd.)

(Eligibility: all Teachers; without quota limit)

More or less like Minimum Order Quantity (MOQ), you can set a minimum required quantity in order for a booking to go through.

To provide enough incentive for a Student to sign up for two or more spots in a booking, offering a bulk / group discount would be a great option.

For example, your painting class is at $500 per person, you can offer $450 per person with a minimum purchase quantity of 2 Students, or $300 per person with a minimum purchase quantity of 5 Students. (You can charge different prices, based on minimum purchase quantity, by adding different 'variants' to your listing in Teacher Portal.)

(To increase your competitiveness, you can utilize our marketing add-ons that best suit your business strategy to distinguish your company from the crowd.)

(Eligibility: selected Teachers; with quota limit)

There are 3 kinds of coupon code you can choose from:

·       Percentage: e.g. 30% off across all of your courses

·       Fixed amount: e.g. $150 off your surfing class only

·       Buy A get B: e.g. Book a surfing class, get 50% off water polo course; book 2 surfing classes, get 50% off water polo class

You will also be able to set other conditions, e.g. usage limits (limit number of times this discount code can be used in total / limit to one use per Student) and active duration.

(To increase your competitiveness, you can utilize our marketing add-ons that best suit your business strategy to distinguish your company from the crowd.)

(Eligibility: all Teachers; without quota limit)

Not enough repeat customers? Wonder how they think about your class? We can help you screen the eligible Students, invite them to your free trial lesson. Get honest comments in a report from our Students that you'll never hear from your actual clients!

We have prepared a 'Teacher Portal Guide' for you, which contain step-by-step instructions on navigating the Portal. To download the guide, simply log into your Teacher account, click on ‘Teacher FAQs’ on the top right, and you will see the details regarding 'Teacher Portal Guide'.

Once your application as a Teacher is approved, log into the Teacher Portal via THIS LINK and start uploading your courses.

Photos, informative details and dates are the 3 main components to optimizing your listings. We will provide you with a full instruction with details upon successful registration.

If you have all the information ready, it takes only few minutes to create one.

We’re here to help make the process as easy as possible, so reach out to us at teacher@ohmyclass.org anytime.

Yes, if no one has enrolled to your course yet, you can make updates whenever you’d like. Please send the proposed changes to listing@ohmyclass.org indicating the changes (and we shall execute the changes to your listing).

Yet, if someone has already enrolled to your course, you should not make further changes to the course details. If such amendment is necessary, you must:

1)    obtain written agreement (e.g. email conversation) from all enrolled and affected Students about the proposed changes; then

2)    send the agreements and proposed changes to listing@ohmyclass.org indicating the changes (and we shall execute the changes to your listing).

Or else, Students will be entitled to a full refund. Also, an additional 5% on top of the amount previously paid by Student (i.e. now will be refunded to Student) will be charged to your account as penalty.

Yes and no, depending on the timeframe.

Yes: given it is written clearly in your listing that such course is subject to cancellation (select the yes option under ‘Subject to Cancellation?’), cancellation can be made up to 48 hours prior to the start time of the class. This is to ensure that every Student is not taken by surprise and may schedule ahead.

No: any cancellation made within 48 hours before the start time of the class is subject to a penalty of HK$100 per Student to be charged to your account.

To ensure fairness, in event of termination or cancellation by Teachers, Students are always refunded in full.

We kindly encourage Teachers to please check the Teacher Portal daily for any updated booking details.

To view your bookings summary, login to the Teacher Portal, go to ‘Dashboard’ > ‘Recent Bookings’, click ‘VIEW ALL BOOKINGS’. To view a specific booking from the summary, go to the relevant row, click on the ellipsis > ‘VIEW’, you can view all the Student details there.

If you’d like show your thoughtfulness to your Students, feel free to send a reminder email or ring your Students by yourself, say two days prior to the start date of the course.

Once your Student checked out your class / event with us, you'll see the below booking and Student information in your Teacher Portal:

• Booking details regarding which course and what slot your Student has chosen

• Date and time your Student checked out on our platform

• Student name

• Student email

• Student address and phone (if any)

• Student’s chosen payment method

• Payment status (paid or not paid)

To find his/her contact details: In your Teacher Portal, go to ‘ORDERS’ > ‘ORDERS LISTING’, locate your specific Student from the list of bookings. Click on the ellipsis, then hit ‘VIEW’. Scroll down to ‘CUSTOMER DETAILS’ where you will see your Student’s email (and phone number, if any).

We work to protect user privacy, we’ve made ‘phone number’ an optional field when checking out on our platform. If you don’t see any phone number under ‘CUSTOMER DETAILS’, it means your Student has opted out of providing this.

Absolutely. It is a good way to give your new students a taste of your class.

That being said, you are not allowed to charge the students for anything extra related to the free course (e.g. material, membership fee). If you do have extra charge, please input it as your course price and mention it clearly in the description, instead of listing the course as “$0”.

Yes, subject to the consent of all of your affected Students. Please contact your Students for their consent.

To avoid overbooking, please update your listing as soon as practicable.

In your Teacher Portal, go to 'PRODUCTS' > 'PRODUCT LISTING' > choose the specific listing > 'EDIT' under 'Action' >'VARIANT DETAILS' > choose the specific variant that is fully booked / out of stock > 'EDIT' under 'Action' > 'INVENTORY DETAILS'.

Change 'QUANTITY' to 0 (and ensure 'Track This Product's Inventory' has been selected for 'TRACK INVENTORY'), and click ‘SAVE CHANGES’.

Now if you go back to the ‘Edit Product’ page and click ‘✚ VIEW IN STORE’, you should see that your course is no longer available for booking.

In case of any refunds initiated by you to Students, all currency conversion fees (2% if your Student is not paying in Hong Kong Dollars) and credit card fees previously incurred will be borne solely by you, and will be charged to your account.

We have 4 price plans (each plan comes with different perks):

• 2 months (free trial),

• 6 months,

• 1 year, and

• 2 years (by invitation only)

Please contact us at teacher@ohmyclass.org, we will be happy to send over more details, and give you a call to analyze the pros and cons in accordance with your business needs.

Our standard payout period is within 15 - 20 days after the end of every two calendar months.

At the end of every two calendar months,  there is a check to see if your account balance since your last payout is HK $100 or more. If it is, a payment would be scheduled for 15 - 20 days after the end of that month for the current account balance. (Payout processing time can vary, where weekends and public holidays can increase the amount of time that it takes for you to receive your payout.)

E.g. Profit earned during July that exceeds the minimum threshold of $100 would begin processing around 15-20th August.

To check if a payout is processing, please review your payout history in your Teacher Portal, go to 'ORDERS' > 'ORDER PAYMENTS'.

To review the calculations and commissions in your Teacher Portal, go to 'ORDERS' > 'COMMISSION LISTING'.

You are entitled for a payout once your account balance reaches HK $100. If you do not make over $100 in a certain month, we will roll over the balance onto the following month, up until the minimum threshold is met.

·       Bank Cheque (no fee) *RECOMMENDED*

·       PayMe (no fee)

·       FPS ($15 fee)

·       Paypal (no fee; $40 to non-Hong Kong account)

Please consult your bank on any charges that they may further incur for these payout methods.

Please note that any fees associated with payout methods will not be reflected in your Teacher Portal.

Please login to Teacher Portal, click ‘Teacher FAQs’ on the top right corner for more details.

If you have forgotten your password, go to the Teacher Portal’s login page, click ‘Forgot password?’ and follow the instructions.

After you reset or change your password, you may need to clear your browser’s cache and cookies before using your new password.

We aim to provide a secure environment for every user. If suspicious activities are detected, your account might be disabled. To ask about your disabled account, please email teacher@ohmyclass.org.

Yes, but we are sad to see you go! Once you have logged into the Teacher Portal, go to "PROFILE" > "CONTACT US", send us the relevant details and let our team know how we can better your experience, we will be in touch as soon as practicable.

Surely, simply email teacher@ohmyclass.org, so we can help you to temporality deactivate your account. Upon deactivation, your profile and listings will be gone from our platform, and you will not be able to login until we re-activate your account.

Kindly note that accounts being inactive (i.e. deactivated / no new course listings / no new Student enrollments) for over 1 year might be deleted permanently from our platform.

We are all for seasoned seniors who want to make a difference! For business owners age 65 or up who want to join forces with us, we are here to assist – email us at teacher@ohmyclass.org!

Please understand that basic knowledge in handling emails and in English (to read documents and navigating through Teacher Portal) are a must.

We are here to create a safe and happy learning space for everyone. We uphold the highest possible standards of quality, and encourage all Teachers and Students to respect each other.

Good teaching practices include:

·       Understand and manage Student expectations

·       Be present and on time

·       Do not assume your Student has read your course description or any materials you have sent through

·       Use games and interactive ways to teach

·       Allow discussion that invite responses and reflections

·       Ask for informal feedback early

·       Read our Teacher Announcement regularly: https://ohmyclass.org/blogs/news/tagged/teacher-announcement

Happy teaching!

There are a lot of offers that can help attract Students to sign up for your class:

·       Students can get cash vouchers for shopping or booking for another event at your centre upon class completion

·       Students can enjoy certain discount (say $100 off) upon booking or purchasing of certain amount (say $400) at your centre on the day of the class

Be creative! Turn selling into creating a win-win solution for you and your Students!

To enrol in classes on OhMyClass, first visit https://ohmyclass.org/account/register to set up a free Student account.

You are only required to provide your name and email.

Scroll down to the ‘Reviews’ session beneath the description of the course page, and on the right-hand side, click ‘Ask a question’ and ask away!

We are also available 24/7 to help you via email at student@ohmyclass.org. If we are not in a position to answer your question, we will forward it to the relevant Teacher for a response.

When you are on some course listing pages, the default quantity under ‘QTY’ may be more than 1:

It is the minimum required quantity in order for a booking to go through.

For example, this Teacher is offering $3,800 per person with a minimum purchase quantity of 3 Students (with the original price of $4,000 per person). So, you will need to gather at least 2 more friends in order to enrol to this activity.

If you force change your quantity to below the minimum required quantity, you won’t be able to checkout.

Yes, a booking confirmation will be emailed to you following the online checkout on OhMyClass. If your email is not found in your inbox, please check your spam folder.

For Gmail users, you may try looking for the booking confirmation email at ‘All Mail’ folder as below:

Unfortunately, there will be no reminder for this. Kindly make sure that you remember the date and time for your enrolled course, try marking it on your schedule or set an event alarm on your phone!

For all offline classes:

·       You must show your booking confirmation email (electronically or on paper) upon arrival at Teacher’s place; and

·       If your payment method is marked 'Manual' (under 'Student information' section) in the booking confirmation email, you will need to provide your payment proof (electronically or on paper) to the Teacher as well.

If there is anything extra that you must prepare before class, you would have been contacted by your Teacher.

Visit https://ohmyclass.org/account/login and log into your Student account, view ‘Order History’.

Providing reviews is a great way to support the Teachers you love and help other students find high-quality experiences on OhMyClass.

Feedback delivered in the right manner can produce further amazing positive improvements.

To leave a review on a class, you can either:

1.    review by rating with the email we sent you (review emails are generally sent within a week upon the start date of your class); or

2.    scroll down to the ‘Reviews’ session beneath the description of the course page, and on the right-hand side, click ‘Write a review’.

‘Verified’ badge is only given to Student who joined the course and left a review with his/her account signed in.

Get in touch with us via email at student@ohmyclass.org. Hopefully we can work out something for you.

For Hong Kong Students (i.e. domestic transactions within Hong Kong), we accept payment:

·       in Hong Kong dollars (HKD)

·       methods including:

o   HSBC HK bank transfer

o   Faster Payment System (FPS)

o   PayMe

o   Visa, Mastercard, and American Express debit and credit cards

o   PayPal

For overseas Students (i.e. international transactions outside Hong Kong), we accept payment:

·       both in Hong Kong dollars (HKD) and United States dollars (USD)

·       methods including:

o   Visa, Mastercard, and American Express debit and credit cards

§  for payments made in USD via debit and credit cards: the currency conversion rate (it's a mid-market rate, without any markup) will be calculated automatically at checkout + a 2% currency conversion fee will also be applied

o   PayPal

§  for payments made in USD via PayPal: please refer to PayPal’s currency conversion rate (when we checked with PayPal on 16 Feb 2021, USD$ 1 equals to HKD$ 7.5196; for the latest PayPal currency conversion rate, click here)

Please note that some banks and credit card issuers may charge buyers extra international transaction fees even if the credit card is charged in local currency.

Visit https://ohmyclass.org/account/login and log into your Student account, view ‘Booking History’.

Please note that there are no refunds when Students cancel a booking, so any payments you made will not be refunded.

Should you wish to proceed with cancelling your enrolment, please email student@ohmyclass.org with ‘Cancellation’ in your email subject. We will notify your Teacher accordingly.

Refunds can only be initiated by your Teacher. A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact your bank or agency for the original payment method to claim the funds after the refund is sent.

Processing time varies between banks, a refund takes approximately 10 business days to be credited back to you once processed by us.

There's no time limit for us to issue a refund, yet we might not succeed in returning the funds to the original payment method after 120 days of the date you made a booking with us, in that case, you may get a refund via Faster Payment System (FPS). 

To enrol in classes on OhMyClass, first visit https://ohmyclass.org/account/register to set up a free Student account.

Visit https://ohmyclass.org/account/login#recover to reset your password.

After you reset or change your password, you may need to clear your browser’s cache and cookies before using your new password.

Simply click 'unsubscribe' at the bottom of our emails, or contact us at student@ohmyclass.org with 'unsubscribe' in the title. 

Don't worry, it’s fairly easy! Please email student@ohmyclass.org, we will assist with the deletion.

The first step to try solving problems on OhMyClass website is to clear your cache & cookies. Clearing the cache and cookies may help resolve issues like missing content on the webpages.

·       Mac: Open your internet browser, press Command-Shift-Delete at the same time.

·       Windows: Open your internet browser, press Ctrl-Shift-Delete at the same time.

·       To clear your cache and cookies in a specific browser: check this article.

·       Browse in private: If you do not want to clear your cache and cookies, try to browse in incognito mode. If your issue can be solved when using private mode, it can also be solved by clearing your cache and cookies!

Still encountering issues? Please contact us at student@ohmyclass.org.

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